Web.com Review: Reliable Business Hosting? We Find Out The Truth.


Web.com has been around for over 20 years.

They offer pretty much every web-based business service possible, ranging from developing to marketing.

All the services and products are geared towards small businesses, but some of them can be useful for hobbyists and nonprofits as well. Specifically, the hosting and site building products.
Web.com Hosting Review

If you’re considering building or hosting your website on Web.com, there are a few things you should know about each product.

This review will cover those things as simple as clearly as possible. By the end, you’ll know if it’s the right solution for you, or if you should keep looking.

Option #1 – Web.com’s Site Builder

If you want to create a website, but don’t want to come anywhere near anything technical, a site builder is a way to go.

Web.com has created their own custom website builder.

It allows you to create and edit web pages with a simple drag and drop interface.

It’s simple to use, and there are hundreds of website designs to pick from, most of which are modern and attractive.

There are a few aspects of the site builder that stand out to me:

  • Price – The pricing isn’t incredibly expensive, but it’s significantly higher than a hosting package. The cost may or may not be justified for you based on how much time it would take you to configure your hosting.
  • Upsells – Site builders by themselves are usually somewhat limited. If you want big design changes or marketing help, you’re out of luck. Web.com offers tons of services which can help, but of course, that will be another cost. Keep in mind that you may need to pay for additional services if you need any expert help with your site.

Option #2 – Hosting Your Website on Web.com

The other main option for a beginner or intermediate web developers is to sign up for a shared hosting plan on Web.com.

The resources offered on these plans are solid, more than you need to host several small websites on a single plan.

Most people who purchase Web.com’s shared hosting install WordPress, which is why there’s a “one-click installation” option for WordPress.

Web.com hosting also supports other languages than PHP (which WordPress uses), including Python, Ruby, and Perl.

Even if you don’t plan to build a site that uses those other programming languages, it could be nice to have that option in the future.

Just is the case with the site builder, you can buy Web.com’s other services if you need expert help. The difference here is that it’s not necessary to customize your website heavily if you’re willing to invest your own time learning how.

Applications for Advanced Functionality

One of the big strengths of this hosting service is that there are more than 25 open source applications that come with it.

These may help you customize your site easier.

Applications all have their own purpose, but can help you do things like:

  • Add video chat to your website.
  • Manage content (WordPress is just one option).
  • Add eCommerce functionality to your website.

Give Web.com a Try


One great aspect of Web.com is that everything is designed around beginners, including their support.

The product interfaces are designed so that even if you’ve never written a line of code, you’ll be able to use them.

Additionally, the support team and documentation are specifically meant to be used by anyone, regardless of technical skills.

There are 2 main parts of support for Web.com hosting.

The first is the knowledge base, which is actually the same one used by Network Solutions customers. Network Solutions is another web host that is owned by Web.com and uses the same technology.

It’s a well-organized knowledgebase, which makes it easy to find guides to help you do whatever you’re trying to do in your hosting account. The guides are pretty thorough and broken down into steps to make them easier to follow.

Your other option is to create a ticket or contact phone support. This help is 24/7, which is nice if you ever run into an emergency.


There are 3 shared hosting packages to choose from. They’re all similar, except the more you pay, the more server resources you get.

For most sites, you should start with the cheapest tier and upgrade later if needed.

The pricing is competitive with other leading shared hosting packages offered by competitors.

One thing to keep in mind is that if your site(s) does evolve into a large and complex one in the future, shared hosting won’t be sufficient. Since that’s all Web.com offers, you’ll need to migrate to another host with dedicated server options, which is time consuming and a pain in general.

Free Domain (With Conditions)

All packages come with a free domain, which is great.

You can register any available domain that has a .com, .net, .org, .info, or .name extension, and it’s free for the first year.

The catch is that you register the domain through Web.com, who is also a domain registrar. They charge a much higher yearly fee than other third-party domain registrars, so after the first year, you don’t really save money.

But if you prefer the convenience of managing your hosting and domains in the same place, a free domain for a year is a nice bonus.

Reliability and Security

Web.com’s hosting has a guaranteed 99.9% uptime, which means that your website will rarely go down unexpectedly. Again, they’ve been in business for over 20 years, which has given them a lot of time to develop robust systems.

On many leading hosts, SSL certificates are now free (usually through Let’s Encrypt), because it’s become the new standard.

But while Web.com does offer SSL certificates for your domains, this is an additional service that you have to pay extra for. They aren’t cheap either, which makes this a pretty big negative to me.


Web.com is an established web-based company that offers everything related to building small websites, including a site builder and shared hosting plans.

The site builder is a great way to get your first website running using a drag and drop interface.

Alternatively, Web.com offers 3 robust shared hosting plans for a reasonable price. The support is great for beginners, and you can install many useful open source applications on your hosting plan for free.

The one thing you need to be wary of is the price. Web.com is filled with upsells, from services to domain registrations, to SSL certificates.

The base hosting service is cheap and solid, but if you need addons, it can quickly become more expensive than other options.

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Your Web.com Hosting Review

Are you a current or past customer of Web.com Hosting? Would you recommend them? Please leave your comments below and let our visitors know what you think of Web.com's speed, features and customer service.


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